Contact us

We pride ourselves on real, human customer service. Whether you have a question about an order, need guidance on fragrance notes, or simply want to share feedback, we are listening.

Customer Support Hours
Our team answers messages and calls during the following hours:
Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
We are closed on weekends and all major U.S. federal holidays. Messages received outside business hours are treated as next-business-day inquiries.

Contact Details

• Email (Recommended for fastest service):
  info@lattaffa-usa.it.com
  We typically respond within the same working day and at most within one business day. Email allows us to attach tracking labels and clearly document your request, which is especially helpful for return authorizations.

• Phone:
  +1 215-815-3226
  You can reach us by phone during the hours listed above. If we are assisting another customer or it is after hours, please leave a detailed voicemail with your name, order number, and the reason for your call. We return all voicemails promptly.

• Physical Mailing & Returns Address:
  221 Chatham Pl
  Lansdale, PA 19446
  United States
  Please note: This is our warehouse and administrative facility. It is not a retail store and does not have a public showroom for in-person shopping. All returns and correspondence must be sent via mail to this address.

Common Questions Before You Reach Out

• “Where is my order?” Please first use the tracking number sent in your shipping confirmation email. The carrier’s website will have the most up-to-date movement.

• “Can I change my shipping address?” Contact us immediately. We process orders quickly, but if the package hasn’t left our warehouse, we will do our best to update it.

• “I want to start a return.” Simply email us with your order number and we will send the prepaid label within one business day. No phone tag required.

We genuinely care about every experience, and we will work hard to resolve any issue to your satisfaction.